Információtartalom vázlata
- Hívja fel a szállodát, és mondja el főnöke panaszait!
- Kérjen kártérítést az említett okok miatt, a szoba árának legalább a felét!
- Hallo. The Grand Hotel. Reception. Cathy speaking.
- Hallo This is X from XXX company. I would like to make a complaint. I’m calling on behalf of Mr Robert Palmer.
- He spent two nights in your hotel and he was dissatisfied with the accommodation.
- Oh, really? I am really sorry. What was the problem?
- It was very hot and the air conditioning wasn’t working. The breakfast wasn’t good, either. The towels were dirty and there wasn’t hot water.
- I’m very sorry to hear that. How can we compensate you?
- We would like to get back 50 % (per cent) of the price for compensation. I think it is fair.
- OK. I will inform the management. Once again, we would like to apologize for any inconveniences we caused. I assure you it will never ever occur.
- Thank you for your understanding. I am looking forward hearing from you soon.
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Találatok: 3432